SmartPark comes with unlimited email support and an online Knowledge Centre which will answer most questions instantly, plus a ticketing system to raise any questions you cannot find answers to. There is also a comprehensive “User Guide” in PDF format, accompanied by a set of “Quick Start” guides and video tutorials.
Telephone support is also included during the set-up and first month of operation, with extended packages available by request. You can even book a cost-effective training session for you and your staff, on Park or here at SmartPark.
At SmartPark we aim to reply to emails and tickets within the hour and have a near 100% uptime record on our servers.